Great Clips is a hair salon franchise headquartered in Bloomington, Minnesota, that has units located throughout the United States and Canada.
David Rubenzer and Steve Lemmon founded Great Clips as a walk-in salon that accommodates customers’ busy schedules and provides a wide range of services. The first location was opened in 1982 on the University of Minnesota Twin Cities campus.
Great Clips also offers customer convenience through technologies like Clip Notes, a system that tracks customer data such as haircut preference, and online check-in.
They lead the industry in practically every measurement when compared to their competitors. And that’s a big advantage for their franchisees.
Innovation has also played a big role in Great Clips’ success. The Great Clips Online Check-In app has been downloaded 14+ million times since 2012 and usage has increased significantly during the pandemic. Great Clips also introduced the ReadyNext text alert system in 2020, which notifies customers once their wait time reaches 15 minutes. This service enhances the customer experience, while allowing Great Clips to minimize the number of customers in and around salons, an essential feature to enable social distancing.
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