5 Steps to Ease Friction in Franchise

Like any partnership, the franchisor-franchisee relationship is not without its challenges. In this article, we present “5 Franchise Tips to Ease Friction,” aimed at providing valuable insights to both franchisees and franchisors. Whether you’re a seasoned business owner or taking the plunge into entrepreneurship for the first time, these tips offer practical strategies to foster open communication, promote profitability, and strike the delicate balance between centralized guidelines and local autonomy. Join us as we explore key practices that can transform potential sources of friction into opportunities for collaboration and success in the dynamic world of franchising. 


Establish open communication channels to facilitate frank and two-way dialogues between franchisees and franchisors. Both parties should actively listen to each other’s opinions and needs. While franchisees often view their businesses as independent entities, it’s crucial to recognize the joint ownership model. Franchisees need to understand that their actions impact the overall brand, requiring a level of respect for corporate guidelines. 

Step 2: 

Franchisors should provide franchisees with adequate independence and tools to meet regional customer needs while valuing input from the field. Emphasize net profitability over gross figures, recognizing that unit-level profitability is paramount. Unfortunately, some franchises neglect to equip their franchisees with essential skills and best practices for ensuring the profitability of their establishments. Support first-time entrepreneurs who might overlook critical details in their initial agreements, leading to unforeseen financial challenges. 

Step 4: 

Encourage collaboration among franchisees through national or regional gatherings to share best practices and address complex issues. Field support plays a crucial role, and franchisees should not be burdened with inefficient agencies or resources. Maintain a balance between bulk purchasing deals and local support, leveraging community goodwill by utilizing local services when feasible. 

Step 5: 

Recognize the importance of a practical brand playbook and central oversight to prevent individual operators from deviating and potentially harming the brand image. Striking a balance between centralization and autonomy ensures operational efficiency while fostering positive relationships within local communities. 

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